Privacy Policy

When you submit a mission request, we may collect information including:

• Full Name
• Email Address
• Mission Details
• Additional Notes you choose to provide

We only collect information necessary to review, communicate about, and deliver our services.

Your information may be used to:

• Review your mission request
• Communicate with you regarding your project
• Prepare project proposals or quotations
• Send payment instructions after mission approval
• Deliver requested services
• Respond to support inquiries
• Improve the quality of our services

We do not sell your personal information.

TIX Lab does not collect, process, or store your payment card or banking information directly.

All approved missions are currently paid through Wise. Payment instructions are provided only after a mission has been reviewed and approved.

Wise processes payment information in accordance with its own Privacy Policy and security practices. TIX Lab only receives the payment confirmation and the information necessary to manage your mission.

TIX Lab does not have access to your Wise account credentials or other confidential financial information.

Our website and workflow may use trusted third-party services, including but not limited to:

• Webflow
• Calendly
• Google Workspace
• Wise
• Google Analytics (when enabled)

These services may process limited information necessary to operate our website and deliver our services.

Each provider maintains its own privacy policy.

We may use analytics tools to better understand how visitors use our website.

Analytics data is used only to improve website performance, usability, and user experience.

We do not use analytics to personally identify visitors.

Our website may use essential cookies required for website functionality.

If additional advertising or marketing cookies are introduced in the future, this Privacy Policy and our cookie practices will be updated accordingly.

TIX Lab takes reasonable administrative and technical measures to help protect the personal information you provide against unauthorized access, disclosure, alteration, or destruction.

While we strive to maintain appropriate security practices, no method of transmitting data over the internet or storing electronic information is completely secure. As a result, TIX Lab cannot guarantee absolute security.

If we become aware of a security incident affecting your personal information, we will take reasonable steps to investigate the issue and, where appropriate, notify affected individuals in accordance with applicable laws and regulations.

Mission requests and project communications may be retained for operational, legal, accounting, or customer support purposes.

Information that is no longer required will be securely removed when appropriate.

Depending on your location and applicable laws, you may request to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to or restrict certain types of data processing, where permitted by law

Requests will be reviewed and handled within a reasonable timeframe.

This Privacy Policy may be updated from time to time.

The latest version published on this website will always apply.

If you have questions regarding this Privacy Policy or how your information is handled, please contact TIX Lab through the contact information provided on this website.

TIX Lab
Email: mission.tixlab@gmail.com

‍We aim to respond to most inquiries within 24 hours during business days.